AV & T Solutions Pvt. Ltd.

Job Description

· Customer identification and outdoor visit

· Identify key markets / market mapping

· Product sampling

· Follow up for sample evaluation

· Attending to customer inquiries

· Visit to customer for sales & follow up work.

· Participating in tradeshows and seminars for networking with customers

· Follow up for Payment with customers by mail and telephone.

· Monthly business development report

· Monthly sales report

Skills & Knowledge -

· Excellent presentation skills

· Excellent negotiation skills

· Excellent social skills

· Experience directly interacting with customers

· Open to travel

· Understands technical aspects of Cleaning chemical products

· Good written & oral communication skills

· Good Microsoft excel skills (filtering, pivot)

· Good inter-personal relationship management skills

TCL – Sales Executive

Sales coordinators are important members of a company’s sales team. By supporting sales representatives and coordinating sales-related activities within the company, they contribute to achieving sales targets. Although they do not have responsibility for selling, sales coordinators play an important part in maintaining good customer relationships by acting as an extension of the field sales force. Sales coordinators require excellent organizational, administrative and communication skills, together with an ability to deliver high standards of customer service.

Sales Support

To help sales representatives improve their productivity and spend more time selling, sales coordinators provide a variety of support services. They contact customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates. They ensure that representatives have sufficient quantities of sales support material, such as product brochures or case studies. Sales coordinators also act as a first point of contact for urgent calls, emails and messages when sales representatives are not available.

Order Satisfaction

Sales coordinators contribute to customer satisfaction by ensuring the accuracy and timely processing of orders. They handle orders by telephone, email or mail and check that they include correct prices, discounts and product numbers, contacting customers to resolve any queries. They input orders to the company’s computer system and ensure that orders are processed in line with customers’ delivery requirements. They inform customers of any delays and arrange alternative delivery dates.

Coordination

Collaboration with other departments is an important responsibility for sales coordinators. They contact the technical department, for example, to deal with any product or technical queries. When they have processed orders, they contact colleagues in manufacturing and logistics to agree on delivery dates. To ensure that sales and marketing activities are integrated, they work closely with marketing. They arrange for the production of presentations and supporting material, such as technical papers or customer references, to help sales representatives win business.

Reporting

Sales coordinators maintain sales records as a basis for reports to the senior management team. They prepare reports on sales by individual representatives, sales by product line and sales to individual customers. They also provide information to the finance department on incoming and completed orders as a basis for forecasting cash flow.

Duties;

• Managing all the sales related activity of the company.
• Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
• Writing up accurate and grammatically correct sales correspondence.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Effectively communicating with customers in a professional and friendly manner.
• Ordering and ensuring the delivery of goods to customers.
• Supporting the field sales team.
• Ensuring that staff uniforms and personal appearance are always clean and professional.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Organising sales promotional campaigns.
• Contacting potential customers to arrange appointments.
• Speaking with customers using clear and professional language.

Serving beverages to staffs and visitors,
handling various papers and electronic files, and greeting visitors too. Maintain cleanliness in the Department.

Education : 8th Pass